Are you a digital marketer with a passion for building
relationships and driving client retention?

Do you make your clients smile with a curiosity that
identifies new opportunities?

We’re glad you’re here.

Take on an exciting and challenging experience as a valued team member of our results-driven digital marketing agency — a Premier Google Partner and Microsoft Advertising Partner.

Our integrated marketing solutions have been achieving valuable conversions and high returns for clients across e-commerce, SaaS, Finance, Healthcare, and Education.

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What sets us apart? We focus on increasing
our clients’ profits — not just vanity metrics.

HawkSEM now seeks a rockstar Client Success Manager who will focus on client onboarding, satisfaction, retention, up-sells, and “saves”/win-backs, as well as support the SEO/SEM team in campaign development, and building client relationships.

The ideal Client Success Manager will become well-versed in client business objectives and drive retention using their well-rounded business acumen, including:

  • Client Focus

    You delight clients and exceed their expectations with excellent communication and engagement skills

  • Presentation Savvy

    You are extroverted, confident, and can captivate your audience in a variety of presentation settings

  • Team Orientedness

    Working with others is easy because you are adaptable and you excel at finding common ground and solutions that benefit the team as a whole

  • Emphasis on Improvement

    You love to learn client pain points, analyze both successes and failures, and use these insights to build growth plans for clients

Responsibilities

  • Proactively reach out to clients and build lasting relationships with a focus on lifetime client satisfaction
  • Absorb the clients’ business models and offer value-driven ideas
  • Support the SEM/SEO team to develop culturally relevant and impactful campaigns that connect with our clients’ goals
  • Assist in onboarding of new clients after Sales closes the deal; setup internal syncs between sales and account managers to ensure alignment
  • Coordinate and host introductions and orientation calls between account teams and clients
  • Work side by side with account teams to assist with overall marketing strategies
  • Create pitch decks and presentation materials for clients
  • Up-sell clients once areas of opportunity are identified that will yield further client success/satisfaction
  • Help account teams navigate tough conversations with clients; conflict resolution, mediation, and beneficial offers to retain clients

Qualifications

  • 2+ years of digital marketing experience planning, executing, and reporting on digital media campaigns, specifically in Google, Bing, Facebook, and across other channels
  • 2+ years of experience in a client-facing role (sales development, account management, client relationship management, etc.)
  • Knowledge of multiple digital channels and how they work together (SEM, SEO, CRO, Social, Shopping, Display, etc.)
  • Experience working with and utilizing Google Analytics
  • Demonstrated ability to juggle multiple competing tasks and demands
  • Ability to build genuine relationships with clients and peers
  • Excellent written and oral communication skills, specifically around presentations
  • Top-notch time management and project management skills

Logistics

  • 100% remote work-from-home.
  • Competitive salary commensurate with experience.
  • Performance and referral bonuses.
  • Paid vacation days, holidays, sick days, and baby bonding leave.
  • 401(K) plan with company match.
  • Full health, dental, and vision insurance benefits.
  • Continuous learning, training, and development opportunities.

Apply Now