Are you a digital marketer with a passion for building
relationships and driving client retention?

Do you make your clients smile with a curiosity that
identifies new opportunities?

We’re glad you’re here.

Take on an exciting and challenging experience as a valued team member of our results-driven digital marketing agency — a Google Premier Partner and Microsoft Advertising Partner.

Our integrated marketing solutions have been achieving valuable conversions and high returns for clients across e-commerce, SaaS, Finance, Healthcare, and Education.

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What sets us apart? We focus on increasing
our clients’ profits — not just vanity metrics.

HawkSEM now seeks a rockstar Client Success Manager who will focus on client onboarding, satisfaction, retention, up-sells, and “saves”/win-backs, as well as support the SEO/SEM team in campaign development, and building client relationships.

The ideal Client Success Manager will become well-versed in client business objectives and drive retention using their well-rounded business acumen, including:

  • Client Focus

    You delight clients and exceed their expectations with excellent communication and engagement skills

  • Presentation Savvy

    You are extroverted, confident, and can captivate your audience in a variety of presentation settings

  • Team Orientedness

    Working with others is easy because you are adaptable and you excel at finding common ground and solutions that benefit the team as a whole

  • Emphasis on Improvement

    You love to learn client pain points, analyze both successes and failures, and use these insights to build growth plans for clients

Responsibilities

  • Proactively reach out to clients and build lasting relationships with a focus on lifetime client satisfaction
  • Absorb the clients’ business models and offer value-driven ideas
  • Support the SEM/SEO team to develop culturally relevant and impactful campaigns that connect with our clients’ goals
  • Assist in onboarding of new clients after Sales closes the deal; setup internal syncs between sales and account managers to ensure alignment
  • Coordinate and host introductions and orientation calls between account teams and clients
  • Work side by side with account teams to assist with overall marketing strategies
  • Create pitch decks and presentation materials for clients
  • Up-sell clients once areas of opportunity are identified that will yield further client success/satisfaction
  • Help account teams navigate tough conversations with clients; conflict resolution, mediation, and beneficial offers to retain clients

Qualifications

  • 2+ years of digital marketing experience planning, executing, and reporting on digital media campaigns, specifically in Google, Bing, and Facebook
  • 2+ years of experience in a client-facing role (sales development, account management, client relationship management, etc.)
  • Knowledge of multiple digital channels and how they work together (SEM, SEO, CRO, Paid Social, Shopping, Display, etc.)
  • Experience working with and utilizing Google Analytics
  • Demonstrated ability to juggle multiple competing tasks and demands
  • Ability to build genuine relationships with clients and peers
  • Excellent written and oral communication skills, specifically around presentations
  • Top-notch time management and project management skills

Logistics

  • 100% remote work environment
  • Medical, dental, and vision insurance benefits
  • 401(K) with company match
  • Unlimited PTO
  • Competitive salary with annual reviews
  • Life insurance, short-term, and long-term disability benefits
  • Equipment, internet, and wellness stipends
  • Strong work/life balance and flexible schedules
  • Continuous training and professional development opportunities

Apply Now

HawkSEM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Learn more about EEO and Job Applicants here: https://www.eeoc.gov/employees-job-applicants