Tag Archives: PPC campaigns

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Written by Caroline Cox on Oct 27 , 2021

Managing your PPC campaign shouldn’t be what frightens you most this Halloween. Make sure these mistakes don’t come back to haunt you.

Here, you’ll find:

  • Common PPC problems even seasoned marketers run into
  • Actionable solutions to help you avoid these problems
  • Pro tips to boost your PPC campaign
  • Best practices to help you stick to your budget

Ghouls, monsters, zombies, and underperforming pay-per-click (PPC) advertising campaigns — all pretty scary, right?

When it comes to paid search, it can be easy to spend your whole budget and still see underwhelming results. But it doesn’t have to be that way.

Running a PPC campaign is like getting your first credit card. If used wisely, you’ll spend some money now and be rewarded for your good decisions later. 

But if you’re not especially thoughtful about your spending? You could be out of funds before you know it. 

While we can’t speak to your credit score, we can help you learn from the PPC mistakes of others without having to make these missteps yourself.

We’ve highlighted some common PPC problems, complete with solutions to help turn things around. Just beware: there’s spooky stuff ahead. 

three carved jack o lanterns

Don’t let Google’s reputation trick you into missing out on a great opportunity. (Image via Unsplash)

Problem #1: You don’t have a concise goal and strategy

You started a PPC campaign without a clear goal in mind. Without a specific target or timeframe, it’s difficult to track your progress or know how to measure success.

End goals are so important that Microsoft Advertising bases your campaign plan and recommendations on your goal. Plus, not having a goal can potentially make any strategy seem like it’s moving in the right direction.

Solution: Once you define your goal, you can create a plan for how to reach it. Define your audience as specifically as you can. Once you know your audience and strategy, you can choose better keywords and create stellar ad copy that gets your target audience to click. 

Problem #2: You’re not leveraging PPC beyond Google

Plenty of marketers get trapped in a Google-only mindset. But, as we’ve said before, Microsoft Advertising is a viable option for plenty of industries. 

Solution: Ads on Bing (Microsoft’s search engine) also run on the Yahoo! and AOL search networks. They have exclusive access to 66 million searchers who opt for the Microsoft search engine over Google, and over a third of their users are in the top quarter of earners. 

Don’t let Google’s reputation trick you into missing out on a great opportunity. Microsoft Advertising has a display network called the Audience Network that can be leveraged as well.

Problem #3: You’re not using negative keywords

You already know how essential keywords are in a campaign, but there are a few other things you need to be aware of to better make use of keywords.

One of the PPC problems many companies fall for is failing to use negative keywords in their strategy. 

Solution: Negative keywords are terms that you can use to tell Google which search terms you don’t want to show up in the results for. 

For example, if you’re selling luxury bedding, and “bedsheets” is your keyword, you wouldn’t want to appear in a search query like “what to do with old bedsheets?” Using negative keywords can help improve the relevancy of your ads and make sure the right people are seeing them.

Pro tip: Relatedly, don’t neglect your own branded keywords. Some companies will bid on the competition’s keywords to siphon off buyers looking for their brand. If your competition is bidding on your keywords and you aren’t, that could cost you.

Problem #4: You’re not taking advantage of available resources

Paid search platforms often have various features and tools to make managing your account easier. The trick is knowing what they are. 

Solution: Google has ad scripts that help you automate many important but tedious tasks. They can analyze your ads, send budget alerts, and assist with bid management.

Google also allows you to schedule your ads to run during certain times of the day. There are often windows of heightened conversion when your target audience will be most likely to see your ads. 

Ad extensions are another great resource. You can spotlight prices, location, site link, or features. They make the ads larger and more engaging. Ad extensions are free and can do wonders for your clickthrough rate (CTR). 

Problem #5: You don’t have a consistent message

Throughout all the content you create (including ads and landing pages), your tone, message, and branding should be consistent. If people get different messages from your ads and landing pages, they may end up confused about who you are and what you offer. 

Do your keywords match what you’re selling? Do they match the keywords on your landing page? If not, visitors may be unsure about whether your business is what they’re looking for and bounce from your page.

Solution: To avoid PPC problems like this, it’s wise to repeat your ad copy on your landing page to keep visitors on track. 

Other best practices include having a similar design across all of your platforms and offerings, and keeping the tone and voice consistent throughout.

skeletons and neon lights

Leveraging tools to make your job easier is a win, but they work best when paired with a hands-on approach — no bones about it. (Image via Unsplash)

Need more help with your PPC? That’s why we’re here.

Problem #6: You’re driving traffic, but not conversions

You’ve decided on the copy, finalized the design, organized your campaigns, and launched your ads. Now, you’re seeing traffic numbers go up — that’s great! But conversions are another story.

Traffic is one thing, but if you’re not getting conversions, something is amiss. So, what gives? It may be a matter of where you’re sending that traffic on your site.

Solution: Create optimized landing pages. If your ads send leads to your homepage, you’re not making the best use of your traffic. As we’ve said before, quality traffic can lead to more conversions, sales, and a better-performing digital marketing strategy. 

When people click your ads and land on your homepage, it’s not always clear where they should go or what they should do next.

By sending this traffic to optimized landing pages instead, you can deliver a minimalist visual experience with a clear message that makes it easy for your leads to know exactly what action they should take. You can even tailor these various landing pages to different audience segments and speak directly to them.

Use specific language about the next step a visitor to your site should take — aka the call to action (CTA). The CTA could ask them to do something like sign up for your email list, schedule a consultation, fill out a form, or give you a call.

Problem #7: Your leads aren’t qualified

Sure, it’s great to have a large influx of leads coming your way. But if the bulk of your leads aren’t qualified, you’re using up time and money that could be better spent elsewhere. 

By not taking advantage of all of the keyword and targeting strategies at your disposal (like using too many overly broad keywords and not leveraging negative keywords), you risk running into PPC problems like having a high volume of leads that don’t actually translate into sales.

Solution: It may be time to look into the audiences you’re currently targeting. Where are they in your buyer’s journey?

By targeting your prospects who are further down the funnel and closer to the decision-making stage, you can create hyper-focused campaigns that’ll increase your odds of converting them.

It’s important not to focus solely on bottom-of-funnel prospects though. Every stage of the funnel will have different ideal tactics and serve a different purpose in the customer journey. It’s vital not to laser-focus on one stage at the detriment of all others.

Also, look into single keyword ad groups (SKAGs). Experts define SKAGs as ad groups designed with a one-to-one relationship between the root keyword and the ad. These groups can include multiple variations and long-tail keywords. 

By creating ads that match your keywords closely, you can pull more detailed reports and become that much more likely to attract qualified leads. 

Problem #8: Your PPC program relies too heavily on automation

Automated marketing can be great for time-saving and repetitive manual tasks. But being too hands-off with your PPC program can have drawbacks.

This can result in underperformance and a lack of understanding about what’s going right and what needs attention. When you opt for the “set it and forget it” model, you risk wasted ad spend and losing control of the whole operation.

Solution: At its core, marketing is about connecting with people. Because of this, it’s essential that you keep the human element at the center of any marketing strategy or initiative if you want to see long-term success.

Once your PPC campaign is up and running, you may be tempted to leave it alone, sit back, and let it do its job for a while. But the truth is, it’s a good idea to monitor its performance as often as possible. 

You’re paying for the ad daily, after all, so you want to make sure you’re spending your ad budget wisely.

Leveraging tools to make your job easier is a win, but they work best when paired with a hands-on approach — no bones about it. This means taking the time to understand your audience (in a way no algorithm can), revisiting your goals, and iterating when necessary. 

By continuing to test, track, and reconfigure your PPC program, you’ll land on the combination that works best for your company — with or without automation.

Pro tip: Split testing is a great way to see which campaigns and changes are more effective instead of running a bunch of ads without proper analysis, never knowing which one is more effective.

Problem #9: You’re not sticking to your budget

Another one of the PPC problems we often see is how easy it can be to go through your allotted budget in a snap. If your campaigns are bringing you a high volume of leads without resulting in substantial returns on investment (ROI), then there’s work to be done.

But, wait! Don’t throw more money into Google Ads to try to boost profits and fix your wasted ad spend issue just yet. You don’t necessarily need to modify your budget just because you’re consistently underspending and not hitting your goals. 

Solution: We’re all about money keywords — the keywords that bring you the most PPC ROI. By zooming in on the right data, you can get a better idea of your money keywords and the ones that can be scrapped.

First, check out your PPC performance over the last 3-4 months (as long as your current strategy has been in place at least that long).

Go into your Google Ads account in the Keywords tab. Next, identify all the keywords that haven’t produced any conversions during those months (you can organize this info in a spreadsheet or PivotTable) and dump them. 

(It’s worth noting here that branded keywords are a different story, as these can help boost your quality score, even if they don’t result in conversions.)

It’s not all about clicks and traffic, both of which may decrease after you eliminate those keywords. Look at which ones are driving the best customer lifetime value (CLV), then put as much of your budget as you can towards your money keywords. 

Ads further down the page can still have great CTRs and conversion rates, and will end up costing you less in the long run. 

Pro tip: Not hitting your budget? Try increasing your cost-per-click (CPC) bid limit and expanding your audience location. By creating a simple budget tracker that includes your overall budget, average spend rates, and actual monthly spend rates, you can get a grasp on where you are and where you want to be. 

The takeaway

Your paid search strategy shouldn’t be a mystery, and it shouldn’t feel like you’re simply throwing ideas at the wall and seeing what sticks.  

By identifying your PPC problems and arming yourself with the right information and solutions, you can turn a broken program into a high-performing strategy that yields big results and impressive ROI. 

Get solutions to even more PPC problems here: Our Ultimate Guide to Problem-Solving for Your PPC Program and Getting the ROI You Deserve.

This article has been updated and was originally published in October 2019.

Caroline Cox

Caroline Cox

Caroline is HawkSEM's content marketing manager. She uses her more than 10 years of professional writing and editing experience to create SEO-friendly articles, educational thought leadership pieces, and savvy social media content to help market leaders create successful digital marketing strategies. She's a fan of seltzer water, print magazines, and huskies.

Questions or comments? Join the conversation here!

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Written by Caroline Cox on Jan 19 , 2021

Yes, your PPC campaign should have negative keywords here’s why.

Here, you’ll find:

  • What defines a negative keyword
  • How negative keywords differ from standard keywords
  • Tips for building a negative keyword list
  • Best practices for these keyword types

Like noodles for spaghetti, sunshine for plants, and gin for martinis, keywords are an essential part of pay-per-click (PPC) campaign success. The trick lies in understanding how best to deal with them so that everything runs smoothly.

Maybe your paid search campaign brings in a ton of leads, but the conversion rate is low, meaning you’re spending precious ad dollars on unqualified clicks. Even with an otherwise stellar PPC strategy, ignoring negative keywords could waste a huge chunk of your budget. 

That’s because you could be getting clicks meant for similar-sounding, but ultimately unrelated keywords. We’ve seen upwards of 90% in wasted ad spend when clients don’t include any negative keywords in their account.

If you feel confident that you’ve selected the right keywords that are hyper-focused on your audience, that’s great! But if you’re not also leveraging negative keywords, you may be missing out on making your PPC campaigns as targeted as they can be.

Want to make sure you know all the benefits of negative keywords for PPC? Then let’s dive in.

What are negative keywords?

Taking advantage of negative keywords can do wonders for eliminating window shoppers and bad leads. According to Google, a negative keyword (also known as a negative match) is a keyword type “that prevents your ad from being triggered by a certain word or phrase.”

Meaning: if someone searches for a phrase including a term you’ve deemed a negative keyword, your ads won’t show up. 

HawkSEM: How Negative Keywords Benefit Your PPC Campaigns

When you’re mining your reports for keywords to exclude, you want to include their variations as well. (Image via Unsplash)

Negative keywords vs. standard keywords

Keyword targeting helps ensure your paid search ad is tailored to your audience. When you pay for each individual click, you want as many clicks as possible to be from qualified leads. Negative keywords work the same way, just in the opposite direction.

When you add negative keywords, ad platforms (such as Google or Microsoft Advertising) know that you don’t want your ad to appear for searches containing those words.

If your company makes salsa, for instance, then you may want “salsa” to be one of your keywords. But if someone searches online for “salsa dancing” or “salsa lessons,” they’re probably not looking for your product. By adding these as negative keywords, you can filter out people searching with these terms and save money on bad leads.

Pro tip: Negative keywords only apply to the first 16 words in a search query. So, when it comes to especially long queries, negative keywords after the 16th word won’t trigger the filter and your ad may still appear.

How to build your negative keyword list

It’s a good idea to conduct your negative keyword research the same way you conduct your standard keyword research, specifically before and during a campaign launch.

There are some terms — like “address,” “free,” and “login” — that you’ll probably want to select right off the bat. Google suggests using your search term reports to look for terms that only seem relevant. Are there any that clearly stand out as negative keywords? Add those to your list.

However, before using search term reports, start by thinking about the types of businesses, products, or services that your brand could be mistaken for (like the salsa example above). Then, brainstorm the search terms that might be used to describe them.

Want to take your PPC to the next level this year? We can help.

The different types of negative keywords

As with standard keywords, there are various types of negative keywords. For PPC campaigns, negative keywords can be:

  • Broad match – Keywords that don’t have surrounding punctuation (there’s no negative broad match modifier match type)
  • Exact match – If the search contains the exact negative keyword you’ve specified, the ad won’t appear
  • Phrase match – Your ad won’t come up if the exact keyword terms, in that order, are searched

But that doesn’t mean they function in all the same ways. As of the past few years, we’ve seen that “exact match” doesn’t always mean exact for standard keywords. It does, however, when it comes to negative ones. 

Google explains that the main difference between these two types is that you need to include variations of these keywords if you want to exclude them. These variations can include:

  • Synonyms
  • Singular or plural versions
  • Misspellings
  • Any other close variations

When you mine reports for keywords to exclude, it’s wise to exclude their variations as well.

Pro tip: When you enter your keywords into Google Ads, you can add them at both the ad group and campaign level. For negative keywords, you generally want to apply them to the campaign level, not just the ad group level, so other keywords can exclude that term.

HawkSEM: How Negative Keywords Benefit Your PPC Campaigns

Regularly go into your ads account, head to “search terms” in your Keywords tab, and mark any keywords you see that stand out as being irrelevant. (Image via Unsplash)

Adjust your negative keyword list as needed

Just like your standard keyword list, your negative list shouldn’t remain stagnant. You should consistently recheck and optimize it to make sure your PPC ads are as targeted as possible.

How often you go over your list will depend on various factors, including your campaigns and bandwidth. No matter what “consistent” means for you and your team, make a recurring reminder to go into your ads account and head to “search terms” in your Keywords tab to mark any keywords you see that stand out as irrelevant.

In January 2021, Google made it easier to manage negative keyword lists. Google Ads users can now add a new column to view, filter, and edit negative keyword lists applied to campaigns.

Pro tip: When it comes to symbols, Google allows for ampersands (&), accent marks (á), and asterisks (*) in your negative keywords. As such, keywords with and without these symbols will be considered two different negative keywords — think Beyonce as a different keyword than Beyoncé or “black & white” vs. “black and white.”

The takeaway

As you can see, there are many potential benefits to adding negative keywords to your PPC campaigns. Not only does this help weed out those who aren’t in the market for your product or service, but it saves you money because you only pay for clicks that will (hopefully) become customers.

While you don’t want to overdo it on the keyword exclusions, with a bit of brainstorming and some campaign tweaks, you can be sure that your PPC campaign won’t attract the wrong crowd.

This article has been updated and was originally published in January 2020.

Caroline Cox

Caroline Cox

Caroline is HawkSEM's content marketing manager. She uses her more than 10 years of professional writing and editing experience to create SEO-friendly articles, educational thought leadership pieces, and savvy social media content to help market leaders create successful digital marketing strategies. She's a fan of seltzer water, print magazines, and huskies.

Questions or comments? Join the conversation here!

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