Grow Partners with HawkSEM to More Than Double Qualified Conversion Rate
ENTERPRISE-LEVEL SOFTWARE COMPANY
About Grow
Grow offers business intelligence and data visualization software on an enterprise level to help their clients better collect, organize, and visualize their data. These tools help companies make faster, data-driven decisions.
The Goal
Increase the number of qualified leads and enhance lead quality.
The Challenge
Grow was able to drive lead volume but struggled with the efficiency side of lead generation. Lead volume was high and acquired at a low cost, but the overall lead quality was poor, or the lead volume was low and expensive, but quality was better.
The Results
The Solution
Once we dug into Grow’s account, we noticed keyword strategy and account setup were causing lead quality and volume inconsistency. We removed shorter, low-intent keywords from the account since these were likely to be leading to poor lead quality even if they were driving volume. Additionally, organizing campaigns and ad groups into more similar groups helped both with overall management and improved ad relevance and ad copy.
Next, we noticed there wasn’t a page on the site dedicated to speaking to specific issues that using Grow would solve. Additionally, many of the landing pages did not include their top-performing keywords or follow many of Google’s best practices for ad landing pages. By implementing more effective, strategic landing pages, we were able to improve Quality Score and reduce CPC while improving customer experience and increasing conversion rates.
Now that the account and landing pages were in a good spot, we moved to the next phase: testing, optimization, and implementation. We leveraged different campaign types from remarketing to Performance Max, focusing on new customer acquisition, broad match campaigns with long-tail keywords. We also conducted several target CPA tests and adjustments.
Refined keyword strategy with longer-tail keywords, improved account organization and ad copy
Improved landing pages for non-branded campaigns with better keyword usage and value propositions
Created, executed, and modified tests around campaign types, match types, and bidding strategies
Increased global conversions by more than 75%
Cut cost per qualified conversion by one-third
Doubled (108%) global qualified conversion rate
The Impact
Overall, we saw the total conversions and conversion rate increase, while the cost per conversion decreased. Along with that, we also saw the percentage of incoming leads turning into qualified leads increase significantly.
Through these tests and optimizations, combined with our standard tweaks and management processes, we saw improvements in virtually every key category, especially in U.S. and Canada-based campaigns.
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