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Written by Neelie Palmer on May 7

Because getting your products in front of the right people at the right time is key

Here, you’ll find:

  • How to set up your e-commerce search ads
  • Expert tips for optimizing your ads
  • How to import Google Shopping campaigns to Microsoft
  • Why you should consider dynamic remarketing

Here’s a stat for you: recent data shows that just 17% of brands say they’re ahead of the curve or leading in the e-commerce space in their industry. What that tells us is that there’s a wealth of opportunity for your e-commerce company to rise above the ranks. One of the most effective ways to do just that: paid search (or PPC) campaigns.

Traditional search campaigns are powered by keywords. But with Shopping campaigns, it’s all about the product feed. You want your feed to show your products in the best light, with accurate info and up-to-date inventory. Wondering how to get started with e-commerce search ads? You’ve come to the right place — let’s get into it.

HawkSEM: E-commerce search ads

Google will allow your products to remain active for 30 days without new product info. (Image via Unsplash)

1. Choose a product data input method

When you’re getting into Google Shopping, your first step is to create a free Google Merchant Center (GMC) account under the email you use for other Google programs, like Google Ads and Google Analytics. This way, all of your Google accounts are linked together, making it easy to stay consistent.

Next, it’s time to get your products into the Google Merchant Center. A few things to consider when determining how to get your product data into GMC are:

  • Which e-commerce platform will you be leveraging?
  • How many products will you be uploading?
  • How many product variations with individuals SKUs will you be uploading?
  • Do you have all of the product details organized?

If you have a lot of products and are using a popular e-commerce platform such as Shopify or BigCommerce, you should be able to easily integrate this with GMC. This will help you map your product feed and submit the most updated info to GMC on a regular basis, ensuring your product data is always fresh. 

If you’ve got a smaller number of products, you can input product data simply by uploading a text file Google Sheet. You can also manually add products one by one if you want to test out the platform first. 

Google will allow your products to remain active for 30 days without new product info. After that time, the platform will expire those products, meaning they won’t be eligible to show. Because of this, you want to either reprocess your feed or send your data continuously on a regular basis. Depending on your products and how much they change, daily is generally a good frequency for updates.

2. Optimize your Merchant Center settings

There are a lot of things in GMC settings that I often see get missed. One is enabling automatic updates. Google will actually crawl your page and find your most updated price and availability if you’re opted in to automatic improvements. This is great if, for example, you run out of stock on a product, because it keeps you from running Google Ads to a page where your products aren’t available. 

However, If you have your site structured in a way that keeps Google from understanding your pricing, it’s probably best to turn off the automatic price updates.

Once you have everything in GMC, you’ll connect to your Google Ads account. The good news: Google recently announced that they’ll start running free listings on Google Shopping. This applies to the Shopping tab on Google. This Shopping section is a lot like Amazon in that you can filter by things like price. This means it’s more important than ever to get your GMC created with your products and prices, because you’ll start getting an organic lift from being able to be on the Shopping tab for free.

HawkSEM: Google Merchant Center

A look at how GMC has recently started reporting free clicks (via Google Merchant Center)

Pro tip: Even if your business isn’t in the financial place to give budget to new campaigns, I still recommend going into GMC and setting up a feed, because you’ll be eligible for those free listings. Then, once you’re ready, you can start leveraging all that Google Shopping has to offer.

3. Set up your e-commerce search ads campaign

It’s pretty easy to get started once you have GMC linked. I recommend starting with a standard Shopping campaign. Smart Shopping is usually fueled better by having a solid foundation of account data. If you’re just getting started, I’d recommend doing a manual cost-per-click (CPC) campaign first, then experimenting with Smart Shopping or automated bidding down the road.

The #1 thing you can do to set yourself up for success when it comes to your campaigns is to get granular. You can subdivide everything into product groups. You can split products into separate campaigns and ad groups that can then be split further into product groups. If you have a small, manageable number of products, I suggest breaking everything out by single-product product groups.

An example: Let’s say your core products are sporting goods, but you also sell apparel as 20% of your business. It’s probably a good idea to put all of your apparel into a separate campaign to make sure you’re giving most of your budget to your core products. 

Another one of my favorite strategies is to separate out searches based on how specific they’re getting. The more specific a search, the higher the purchase intent is likely to be. It makes sense: someone searching for a specific brand, style, color, and size of running shoe is probably more motivated to buy than someone just searching “running shoe.”

Pro tip: Google Shopping is unique in that it has a priority system — you can set low, medium, and high priority campaigns. If you have several Shopping campaigns, this system dictates which ones serve an ad first.

HawkSEM: e-commerce search ads

A remarketing email from Uncommon Goods triggered by cart abandonment.

4. Consider dynamic remarketing

If you’re running Google Ads, you’re already paying for people to get to your website. But, as consumers ourselves, we know not everyone buys the first time they visit a site or product page. That’s where dynamic remarketing comes in.

Dynamic remarketing is a great way to nurture your funnel. At its core, this method aims to show users specific products they’ve viewed on your site. If they look at running shoes, you then show them that exact pair of shoes as a Shopping ad while they browse other sites on the web. 

To set up dynamic remarketing, you generally have to add a bit of code to your site. This is powered by your GMC feed, so you have to make sure your account is set up and working if you want it to be successful.

A lot of people put things in their carts while shopping online, then don’t end up following through with the purchase. You can remarket these products to cart abandoners and, if you have the e-commerce settings set up correctly in Google Analytics, you should already have some audiences available.

5. Optimize your campaigns

There are two KPIs I consider most important when optimizing a Shopping campaign. If you’re on a manual bidding strategy, I’d pay attention to your conversion volume and the result of  conversion value over cost. That will calculate a rough idea of your return on ad spend (ROAS).

After you’ve accrued some data, you can decrease bids on anything under your goal or your average. You can also increase bids on items that are producing the most conversion value when compared to ad spend.

With Shopping, you can’t run a traditional experiment within Google Ads, but you can switch over for a time period and compare after a while. Automatic bidding strategies are powered by data, so the longer you run them, the better they should get. 

If you’re going to try Smart Shopping, it’s a good idea to pick a mix of high and low performers, then exclude those from your regular Shopping campaign. Don’t simply pick all of your low performers from your regular Shopping campaign and put them in Smart Shopping. You want a mix to ensure you’re getting accurate results.

Pro tip: It’s not a good idea to run the same products in your traditional and Smart Shopping campaigns. If you do, Smart Shopping will automatically take precedence.

HawkSEM: E-commerce search ads

No matter the size of your e-commerce brand, search ads can help take your sales to the next level.

6. Carry the success to Microsoft Advertising

If you’re seeing success in Google and topping your impression share, why stop there? You can easily carry your Shopping campaigns over to Bing. As we’ve mentioned before, Bing Ads recently rebranded to Microsoft Advertising. Along with the Bing search engine, this suite includes Yahoo!, MSN, AOL, and other sites. 

If you already have a Microsoft Ads account it’s easy to get a merchant center account set up right from the ad platform. Microsoft will process this data just like Google. Once it reviews the product data, you can create a Shopping campaign within Microsoft or import a Shopping campaign from Google that’s already working well.

Recently, Microsoft Ads made it so that you can import on a recurring basis. If you set up a recurring sync, you can optimize in one place and make sure it’s carried over easily, instead of having to manually optimize within each platform. You can even optimize based on the different platform behaviors if that proves advantageous.

Microsoft usually has cheaper CPC and less competition. If you’re in a saturated market, your Microsoft Ads campaign might perform better than on Google.

The takeaway

No matter the size of your brand, e-commerce search ads can help take your sales to the next level. By making sure your Google Merchant Center account is set up properly, keeping product info fresh, experimenting to see what works well, and considering leveraging both Google and Microsoft, you’ll be set on the path to success — and more sales. 

Want even more tips for achieving success with e-commerce search campaigns? Check out our webinar recording, Getting Started with E-Commerce Search Ads.

Neelie Palmer

Neelie Palmer

    Neelie is a lead strategist at HawkSEM. As a digital marketing professional with more than 6 years of experience specializing in PPC & SEM management, she believes in making data-driven decisions with client business goals at the forefront of digital strategy. Since starting at HawkSEM in 2017, she's expanded her experience and produced results across a broad spectrum of industries and platforms, including social and Amazon Advertising. In her spare time, Neelie enjoys running, yoga, and gardening.

    Questions or comments? Join the conversation here!

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    Written by Caroline Cox on Mar 19

    Instead of window displays, we’ve got e-commerce ads.

    Here, you’ll find:

    • How to determine the best e-commerce ad platforms for your brand
    • Display ads vs. PPC ads for e-commerce
    • What elements make up a successful e-commerce ad
    • Pro tips to give you an edge over competitors

    Remember the mall? We barely do too. And let’s be honest: Depending on what you’re in the market for, perusing through physical aisles and racks to make a purchase isn’t the hyper-common process it once was.

    These days, the bulk of shopping happens online. In 2019, reports showed that online shopping overtook a major part of retail for the first time ever — and it’s a trend that doesn’t appear to be slowing down.

    If you’re an e-commerce brand looking to stay in the game, online ads are a great way to do it. Search, social, and display ads allow you to target your audience, boost your clickthrough rate (CTR), increase sales, and more. For best practices, agency tips, and expert advice when it comes to e-commerce ad platforms, keep reading. 

    hawksem: e-commerce ad platforms

    Before you go all in on one ad platform, you need a solid understanding of where your audience is already shopping. (Image via Unsplash)

    1. Work with cohesive vendors

    Working with vendors that can easily integrate with the other programs your company uses will be hugely beneficial, especially as your e-commerce business grows. When you’re launching digital ads, it’ll be a more streamlined process when you’re using hosting options (like Shopify or Nexcess) that integrate well with search engines and social media platforms.

    For example, if your e-commerce biz doesn’t use a customer relationship management (CRM) tool or has a custom site, you may have to jump through a few more hoops to make sure everything is synced and reporting properly when it comes to your ads. 

    If you’re just starting out on the paid ads route, you can set yourself up for success by integrating with a CRM, keeping your site simple and easy to navigate, and making sure you can easily integrate with search engines and social platforms where you’d potentially want to show your ads.

    2. Understand the pros and cons of paid search vs. display ads for e-commerce

    Once you’ve decided to invest in digital ads, the next step is deciding which ad type to leverage. E-commerce brands can certainly find success with paid search or pay-per-click (PPC), particularly through dynamic search ads. Simply put by Google, these ad types “are the easiest way to find customers searching on Google for precisely what you offer.”

    Dynamic search ads use content and keywords from your e-commerce site to help better target your ads to the right people (all the more reason to have a strong e-commerce SEO strategy). Simply add a thought-out description, and let the search engine take care of the rest, from the headlines to the landing pages. 

    Hawksem: E-commerce ad platforms

    An example of a paid search e-commerce ad from Herbal Dynamics Beauty

    If you want to opt for display ads, e-commerce brands can try their luck with dynamic remarketing (also called retargeting). These ads populate for people who have already visited one of your product pages vs. those who have clicked an ad. These ads are a good money-saving option — you don’t have to have any other forms of advertising for them to work. You can run these on platforms like Google, Facebook, Instagram, and Amazon.

    Pro tip: How frequently you want your remarketing ad to resurface for each person is up to you. With Google, you can set a frequency cap, but with Facebook, you can’t. Depending on your offering, your ad may need to show up four or 10 times to be successful. Test out a frequency, then access the data to see how well your ads are performing and determine if you need to modify from there.

    3. Determine where your audience is already shopping

    Before you go all in on e-commerce ad platforms, you’ll want to have a solid understanding of where your audience is already shopping. After all, you want to meet your customer where they already are — the easier you make it for them to purchase your product or service, the higher ROI you’re likely to see.

    PPC ads on Google and remarketing ads on Facebook are great places for an e-commerce brand to start. If more of your buyers are on Amazon or even Instagram, then those could be good options as well. Just make sure you’re not competing against yourself. For example, running Amazon ads may cause you to outrank your own Google Shopping items, and you don’t want that. 

    hawksem: e-commerce ad platforms

    Social ads are a great place to start when you’re working with a limited budget but want a decent-size reach. (Image via Unsplash)

    4. Keep in mind what makes up a successful e-commerce ad

    When it comes to what e-commerce ads resonate best, feel free to be your own test subject! Search for a common item, like “blue t-shirt,” on Google or Amazon, then check out the results. Which images and ad copy blurbs stand out most to you?

    The elements of a successful e-commerce ad will vary by product, industry, and audience, of course. But there are few good rules of thumb that are likely to benefit brands across categories. Clear, high-quality images without cluttered backgrounds are a good place to start. You also want to be sure your products are easy to view on smartphones. Business Insider predicts that mobile shopping (aka m-commerce) will reach $284 billion, or 45% of the total U.S. e-commerce market, this year. 

    Hawksem: E-commerce ad platforms

    An example of a paid social ad from Intel on Twitter

    Social ads are a particularly great option when you’re working with a limited budget but want a decent-size reach. For these e-commerce ad platforms, think about how you can make your ad seamlessly fit in with organic posts on that specific platform. Depending on which site your ad will appear on, consider elements like GIFs or videos, hashtags, platform-relavant verbiage (like “retweet” on Twitter, for example). Just make sure you’re still being authentic and try to your brand — a joke that falls flat is worse than no joke at all!

    Pro tip: Got a brick-and-mortar location? Make sure your Google My Business (GMB) page is set up correctly with tags in place and the most up-to-date info. If people can’t easily find your physical space (or if your page looks low-quality because Google auto-populated it), they may opt to go elsewhere instead. 

    5. Don’t forget about seller ratings

    Especially for highly competitive markets, having seller ratings on your ads can be a game-changer for your CTR. As we’ve mentioned, peer recommendations, research, and product reviews are some of the most influential factors that affect purchasing decisions. If you’ve ever compared an item with 3 out of 5 stars to one with 5 out of 5, then gone with the latter, you know what we mean.

    As with any ad, think about what sets you apart from your competitors. Something like free shipping may not be as appealing if most of the brands similar to yours are offering that as well. Don’t be afraid to get creative — is your product the softest, fastest, the first of its kind, or something else? Use that angle in your copy to help the item shine. 

    6. Perform tests to see what appeals most to your audience

    Predicting is one thing — analyzing the data is, of course, another. Once you begin launching e-commerce ads, keep in mind that continued testing will be one of the most effective ways to understand your target audience and what resonates with them. 

    Do they prefer free two-day shipping or a coupon code? Do they click more on white backgrounds or real-life images? Consistent testing and measuring will help you answer these questions.

    hawksem: e-commerce ad platforms

    With so much shopping taking place online these days, having ads for your e-commerce brand just makes sense. (Image via Unsplash)

    Pro tip: Before beginning, determine the goals of your paid ad strategy. Especially if you’re working with an agency, it’s crucial that everyone is aligned on budget, KPIs, and what success looks like. Even if you’re just starting out with e-commerce ads, you can still look at your spend and product costs to determine what numbers would mean a campaign was successful.

    The takeaway

    With so much shopping taking place online these days — for everything from necessities to luxury goods — having ads for your e-commerce brand just makes sense. It’s a great way to expand your reach, boost your sales, and beat out your competition.

    By following best practices — like having goals in mind, determining where your audience likes to shop, and making sure you’re putting your business’s best face forward online — you can leverage e-commerce ad platforms and be on the right path to getting the ROI you seek.

    Caroline Cox

    Caroline Cox

    Caroline is HawkSEM's content marketing manager. She uses her nearly 10 years of professional writing and editing experience to create SEO-friendly articles, educational thought leadership pieces, and savvy social media content to help market leaders create successful digital marketing strategies. She's a fan of seltzer water, print magazines, and huskies.

    Questions or comments? Join the conversation here!

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    Written by Jane Serra on Nov 8

    Here’s how your e-commerce brand can ensure that this holiday season is your best and (most profitable) yet — while surviving the end-of-year rush.

    Here, you’ll find:

    • How to leverage the busy season
    • Ways to make holiday e-commerce email campaigns work for you
    • Tips for beefing up your PPC ads
    • Ideas for optimizing your product pages

    As the hustle-and-bustle of the holiday season picks up and Q4 quickly comes to a close, you want to end the year not with a jingle, but with a bang.

    According to Deloitte’s 2019 retail holiday survey, shoppers are expected to spend nearly $1,500 per household during this holiday season. On top of that, those surveyed expect to spend 59% of their holiday budget shopping online.

    Even if the weather outside is frightful, a boost in holiday e-commerce sales is always (you guessed it) delightful. So, how can you make the most of the seasonal madness? We’re glad you asked: start with these e-commerce holiday tips that’ll help you turn sales season into growing traffic and a better bottom line.

    HawkSEM blog: 10 Ways to Take Holiday E-Commerce Sales to the Next Level

    Black Friday and Cyber Monday are two of the busiest days of the year for most online retailers. (Image via Unsplash)

    1. Create a personalized shopping experience

    Page journey tracking (or what Google calls flow visualization) can identify a customer’s cursor at every stage of the shopping process through checkout. Not only can this help you identify strengths and weaknesses on your site, but you can use these details to reveal different information and products to different customers based on their browsing history and content interaction. 

    Add a call to action (CTA), reduce page length, or insert an exit-intent popup to help engage the customer more effectively. You can also re-engage repeat customers through remarketing ads that include similar products or special offers like a discount or free shipping.

    2. Leverage peak promotions

    If it seems like every other company is blowing up ad space and social feeds with holiday catchphrases and Santa Claus memes, that’s probably because they are. Black Friday and Cyber Monday are two of the busiest days of the year for most online retailers, with the month of December not far behind. 

    Google Trends suggests people begin to holiday shop in September and are in full purchasing mode by mid-October. This means it’s wise to form a strategy early so it can be ready to roll before the big buying push — not afterward. To make promotions as effective as possible, figure out when peak purchasing times are and design campaigns to be released ahead of time.

    3. Prioritize customer service

    As the number of shoppers and purchases increase, so do the questions. 

    Here are just a few FAQs to be prepared for:

    • How many days does it take to ship a product out?
    • Are there any additional promos or deals going on?
    • Will it be here by the holidays?
    • How can I find or track my purchase?

    Adding an FAQ page to your website makes it easy for shoppers to find the info they’re looking for, and it gives your team members a link they can send to those with the same questions.

    However simple you make accessing this page, some shoppers will likely still reach out in an email or through social media messages. In some cases, shoppers will even want to talk to an actual human being and will make a phone call. To handle the increase in these types of customer questions during the holidays, have multiple communication options available to customers. 

    Pro tip: While you can hire a seasonal elf or two to handle the phones, a chatbot might also be necessary for those nocturnal shoppers who need help with purchases in the middle of the night.

    4. Create holiday e-commerce email campaigns

    Email is one of the most effective marketing methods you can leverage when it comes to holiday e-commerce strategies. Cyber Monday drove $7.9 billion dollars in e-commerce sales in 2018, according to Big Commerce. Furthermore, Shopify reports that approximately 24% of those sales were through email.

    Holiday email marketing lets you meet your customers and potential buyers where they already are — but to stand out in an overflowing inbox, you’ve got to get creative. 

    When crafting your emails, we recommend you:

    • Keep the message short and include eye-catching, themed visuals
    • Create a “holiday countdown” email that tells recipients how much time they have left to place an order for overnight delivery, free shipping, etc.
    • Always include a clear CTA that leads back to your site
    • Add a limited-time offer (LTO) — customers are more likely to take action when they know the deal won’t be around for long
    • Segment your email lists so you can send the most relevant products to each group
    • Optimize for mobile, as the percentage of people purchasing straight from their phone continues to rise

    Is your company participating in any philanthropic initiatives during the holidays? Whether it’s donating to a nonprofit organization or volunteering, highlight this in your email. Consumers tend to favor brands that give back over those that don’t. 

    Pro tip: Plan to launch your holiday campaign before Black Friday. Data shows that Thanksgiving Day is actually the fastest-growing day of cyber week for e-commerce sales.

    HawkSEM blog: 10 Ways to Take Holiday E-Commerce Sales to the Next Level

    Customers value sustainability more and more — and it can affect a purchase decision. (Image via Unsplash)

    5. Focus on video ads

    Video ads on sites like YouTube and platforms like Instagram’s IGTV can produce better results than a text advertisement in some instances.

    The current generation of shoppers mostly prefers video ads, and this type of ad tends to be a better way to engage consumers. Live-action features like Instagram Live also make it easy for e-commerce brands to get traction through promotional videos.

    6. Use ad extensions and sitelinks

    Because pay-per-click (PPC) campaigns encourage targeted traffic, they’re on the top of most e-commerce brands’ wish lists. When your company ad comes up, give customers the option to click on sales products, special holiday gifts, bonus offers, and similar promotions. 

    Using ad extensions and sitelinks gives you the chance to add more context to the ads you publish. When a brand is searched for on Google, sitelinks can appear below the ad’s main URL. Similarly, Google Ads can include ad extensions that provide more info about whatever your ad is about through copy.

    These sitelinks and extensions reduce the amount of work shoppers have to do, which can encourage them to click the link. You can also use review ad extensions to mention price reductions, special holiday shipping information, and more.

    7. Target the eco-consumer

    Customers value sustainability more and more — and it can affect a purchase decision. Get creative by highlighting any eco-conscious efforts you have at your company (hopefully you have a few). It may be the tipping point that gets someone to choose your product over a competitor’s. 

    Consider (and following through with) the following to comfort shoppers concerned about the environmental impact of their purchases:

    • Reduced packing material
    • Re-usable boxes
    • Recycled (or recyclable) packing materials
    • Eco-friendly package transportation
    • Packing a multiple-item-order in as few packages as possible

    8. Create a holiday gift guide (or related content)

    Who doesn’t love a gift guide? Adding a fun branded gift guide into your email newsletter can be a highly effective way to grab the attention of shoppers and help boost sales. It’s safe to guess that subscribers are already familiar with and fans of your brand, so these guides connect with consumers through convenience as well. 

    It saves shoppers from having to scroll through page after page or list after list of older or less relevant products and showcases the new merchandise or services alongside (ideally) special promos and ways to save.

    If you only have one or a few products or a gift guide just doesn’t mesh with your brand, you can also consider creating holiday-specific content, such as a gated guide or e-book that provides value to the consumer and incorporates your product.

    9. Focus on review sections

    When 91% of customers who browse internet products read reviews, you know they’re incredibly valuable. Online shoppers tend to pass over or red-flag products with no reviews or too many negative ones. 

    You can beef up your credibility by adding review sections, making them more prominent on your product pages, or asking previous satisfied customers to provide reviews via automated emails.

    10. Ensure your site is speedy

    Oh, what fun it is to shop on a site with an average load time of under two seconds! (…Not.)

    Radware found that after three seconds, 57% of site visitors left a page they were unable to interact with. Simply having a fast load time can double traffic — no sleigh required.

    Site speed can also influence repeat business, as 79% of shoppers who had a poor impression of website performance are unlikely to purchase from or revisit that site, according to Kissmetrics.

    HawkSEM blog: 10 Ways to Take Holiday E-Commerce Sales to the Next Level

    Deck your site with holiday cheer and watch the sales grow. (Image via Unsplash)

    The takeaway

    The holidays should be a time of cheer — not a time to run yourself and your team ragged trying to keep up. Hopefully, these tips can put you at ease and show you how your e-commerce digital marketing holiday campaign can be your most successful yet. 

    Now that you’re excited (or at least a little less Grinch-like) about the holidays, it’s time to deck your site with holiday cheer and watch the sales grow.

    Jane Serra

    Jane Serra

    Jane Serra is the VP of Marketing at HawkSEM. She's an accomplished marketing executive with more than 12 years of experience leading digital marketing teams across demand generation, branding, events, content, and communications. When she's not strategizing, networking, and honing her craft, she enjoys traveling and scrolling Yelp for new restaurants to try.

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