Tips for creating successful healthcare PPC campaigns in this highly regulated industry
Here, you’ll find:
- How healthcare marketers can leverage paid search
- Regulations for healthcare-related ads
- The latest data surrounding healthcare PPC
- Tips for standing out from industry competition
Marketers who are seasoned in the healthcare space know that it can be, in a word, finicky.
For that, you can thank Google’s core algorithm updates in recent years. At times, these updates have thrown the industry into near-chaos, with some sites losing nearly all of their traffic while others see huge growths.
Because of this unpredictability, it makes sense that marketers would turn to healthcare PPC. Not only does paid search allow for audience targeting, but it can help you get to the top of the search engine results page (SERP) more quickly than relying on SEO and organic rankings.
Add to that the recent Moz data showing the #1 positioned organic search results are now further down the page than the worst-case scenario positioning in 2013, and it’s clear paid search can be more beneficial than ever.
For best practices when it comes to healthcare PPC, read on.
Understand the healthcare PPC regulations
Because healthcare is such a highly regulated industry, it makes sense that paid search guidelines would be, too. Luckily, both Google and Microsoft Ads (formerly Bing) have published clear parameters when it comes to this kind of ad content.
For example, Google only allows pharmaceutical manufacturers to advertise in select countries. Pharmaceutical manufacturers can only promote prescription drugs in Canada, New Zealand, and the United States (over-the-counter meds have a much longer list). You can use the handy drop-down menu to see which country allows which types of PPC ads.
Google’s healthcare ad policies include regulations related to:
- Restricted drug terms
- Unapproved substances
- Unauthorized pharmacies
- Speculative and experimental medical treatments
Microsoft states that their policy on pharmaceutical products “varies by market.” For example, those advertising drug or alcohol addiction services (such as rehab facilities, group therapy, and halfway houses) must be certified by a company called LegitScript first.
Microsoft’s healthcare PPC ad policies include regulations related to:
- Invasive treatments and cosmetic surgery
- Weight loss
- Pharmacy and prescription-only medicine
No matter which part of the healthcare umbrella your company falls under, it’s a good idea to read over these guidelines. This way, you can make sure you’re not spending time on a campaign that’ll end up getting rejected or pulled.
Be easily reachable
This may sound like a no-brainer, but you’d be surprised to see how many companies (across multiple industries) make it difficult to get in touch with them. What’s a lead to do? In this case, they’ll likely keep scrolling to find a brand with a phone number, live chat, or address more readily available.
Setting up a call extension and location extension on your ad is a great first step. It’s also wise to include your contact info on each website page as well as your landing pages and even your social media profiles. This way, people will be able to reach out to you quickly, no matter where they land.
Pro tip: If one of your main goals is to drive people to your location, don’t forget about correctly setting up your Google My Business profile. This can help increase local customer engagement across Google Maps and searches.
Focus on E-A-T
Yes, this is an SEO term. But the idea behind it can be quite beneficial when it comes to healthcare PPC as well. (If you’re not familiar, E-A-T stands for expertise, authority, and trustworthiness.)
E-A-T was first introduced in 2015 via a Google Search Quality Evaluator Guidelines document that explained how the search engine gauges website quality. It was brought up again in 2018 when these guidelines expanded to also include content authors.
With the stiff competition — plus a focus on hard data and proven science — that comes with the healthcare industry, keeping E-A-T in mind when you’re creating ad copy and landing page content can be what sets your brand apart from the rest.
When it comes to healthcare PPC messaging, keep it simple
Speaking of content, let’s talk about messaging. Think about when you’re searching for the meaning of certain symptoms or the nearest urgent care facility. You’re probably not in the mood for quirky headlines or sensationalist claims.
The most effective healthcare PPC messaging is clear and direct. Your ad will have the best shot at cutting through the clutter by speaking your audience’s language and being concise about what you’re offering. Sometimes a simple question, such as “Looking for a speedy urgent care center in Atlanta?” is all it takes.
Pro tip: While ad copy should be simple, we suggest your landing pages be as thorough as possible. With landing pages, you’ve already cleared the hurdle of getting someone to click your ad. Now, you need to provide them with as much info as possible so they can feel confident and informed before moving forward and following your CTA.
Be thoughtful about keywords
Keywords are one of the most important aspects of paid search campaigns. Because of this, you want to build ads around the terms and phrases your prospects are using during their search.
Depending on which part of the industry your company falls under, this could include things like:
- The specific product or service you offer
- The issue or condition your product or service addresses
- Major symptoms that your product or service deals with
- Your target audience
- Company information (i.e. name, location, contact information)
If you go too generic with your keywords, you risk getting lost in the shuffle. Take things a step further by keeping in mind what questions prospects might be typing into search boxes, and what their concerns might be (such as cost or location).
The more specific and targeted you can be within your budget, the better. You can even leverage negative keywords to keep unqualified clicks at bay.
Know how to speak to your audience effectively
“A successful ad will speak to the user, but not in a ‘buy now’ sense,” explains Dylan Jones, an SEM manager here at HawkSEM. He explains that a common misstep many brands are having to walk back now is talking in a “marketing voice.”
“Google is knocking down sites that are saying users need to buy the next great thing or that you need to call now if you are showing these signs,” he adds. “They are forcing us to think more as a user and less as a marketer.” Because of this, the brands with copy that gives actual facts — with the authority to back them up — are more likely to be the ones that see the most success.
Pro tip: Healthcare searches can potentially be a matter of life and death, but that doesn’t mean you should adopt a fear-based approach. Instead, consider things like question-based ad copy and even multimedia. For example, a Google survey found that 60% of hospital administrator respondents watch online procedures and product comparisons.
Don’t forget about mobile
We’ve said it before and we’ll say it again: not being mobile friendly can have serious adverse effects on your digital marketing program. Small Biz Trends reports that 60% of consumers interested in healthcare ads are going to visit the company’s website, and 53% of searches are coming from smartphones (with another 7% from tablets).
You can check to see that all of your landing pages are rendering properly on mobile using Google’s Mobile-Friendly Test Tool. You can even take things a step further by testing out mobile-specific ads and making mobile bid adjustments as needed.
There’s a huge opportunity for those in the healthcare industry when it comes to paid search. While it’s one of the first places users go, there’s also a ton of information to be found online — with varying degrees of accuracy.
At its root, healthcare searches are about people and their families wanting to get well and stay well. It’s a topic that’s personal and important, no matter the demographic.
Being concise and direct with your ad copy will do wonders to help you cut through the clutter — and competition. As long as you’re thorough, honest, and keep those E-A-T principles in mind, you can be sure your healthcare PPC is slated to succeed.
Looking for more insight on creating strong healthcare paid search campaigns? Let us know!